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February 8, 2022 12:23 pm

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  • Item 10360

    Implementation of Dynamics CRM for a Multi-Business Enterprise

    We are a US-based group of companies operating in a variety of industries including eCommerce, luxury retail, and hospitality. We were looking for a comprehensive solution encompassing efficient customer and operations management. Along with enhancing the quality of client communication, we decided to automate some of our regular activities. To meet all the business needs, Damco proposed us implementation of Microsoft Dynamics CRM. Their dedicated Dynamics 365 services team focused on two key processes – to personalize the platform in-line with our requirements and solve the challenge of consolidating data from various sources. With the CRM, we acquire greater visibility into our operations, efficient operations management, and develop trust among our clients.