A complete out-of-the-box IT Help Desk solution managing requests with efficient queue management, ticket resolution, graphs, charting and more. Tickets are resolved quickly and efficiently. Unlimited staff and end-users. Customizable workflows and forms.
– Increase options for ticket submission
– Link and attach existing forms and documents to tickets
– Enable escalation and emergency notification via email and
messaging
– Connect tickets to Assets, Equipment, and Project Solutions or
other outside databases
– Create knowledge bases for customers and employees
– Incorporate approval processes based on ticket type, requester,
etc.
– Identify overdue tickets, high priority statues or any other filter
with Ticket Alerts feature
Improve incident resolution times with this easy-to-use application that provides insights and tracking for your IT service management program. Flexible and powerful enough to meet your unique support needs. Runs in all versions of SharePoint, including Office 365 and Teams. Powered by Crow Canyon’s unique NITRO application layer.
Microsoft Preferred Partner, Charter Member of Microsoft 365 Business Applications Partner Program Easy to use, no-code application creation studio gives you the tools to unleash the power of Office 365 and SharePoint.
This tool really cleaned up our IT mess! We had emails upon emails that we had to pick through, with no clear way to track them. We took a look at some of the more expensive tools on the market, and this one really stuck out, not only for its price point, but also for its seamless integration to O365. Would recommend 100%!
We chose Crow Canyon Software’s prebuilt and ready to use IT Help Desk solution for SharePoint and Office 365 because of the ease of use, focus to customer service, cost-effectiveness, and overall customer excellence experience with the Crow Canyon Team.