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A complete out-of-the-box IT Help Desk solution managing requests with efficient queue management, ticket resolution, graphs, charting and more. Tickets are resolved quickly and efficiently. Unlimited staff and end-users. Customizable workflows and forms.

– Increase options for ticket submission
– Link and attach existing forms and documents to tickets
– Enable escalation and emergency notification via email and
– Connect tickets to Assets, Equipment, and Project Solutions or
other outside databases
– Create knowledge bases for customers and employees
– Incorporate approval processes based on ticket type, requester,
– Identify overdue tickets, high priority statues or any other filter
with Ticket Alerts feature

Improve incident resolution times with this easy-to-use application that provides insights and tracking for your IT service management program. Flexible and powerful enough to meet your unique support needs. Runs in all versions of SharePoint, including Office 365 and Teams. Powered by Crow Canyon’s unique NITRO application layer.

Microsoft Preferred Partner, Charter Member of Microsoft 365 Business Applications Partner Program Easy to use, no-code application creation studio gives you the tools to unleash the power of Office 365 and SharePoint.

Supported Platforms
SharePoint 2013
SharePoint 2016
SharePoint Online
Office 365
Website Url Visit Link Here
Company Name Crow Canyon Systems
Twitter Account @crowcanyonsw
Product / Service Page Url Visit Link Here
Sales Phone Number 1-925-478-3110
Download/Trial or Contact Us Link Visit Link Here
Benefit #1

Flexible and easy to use.

Benefit #2

Improves incident resolution times.

Benefit #3

Measurable and trackable service.

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  • Crow Canyon Software IT Help Desk

    Great decision going with Crow Canyon Software IT Help Desk built for O365 and SP because of the ease of use, focus to customer service, and the overall employee and customer experience. We wanted to maximize our investment of Microsoft 365 and Teams and not add another layer of passwords and portals.
  • IT Help Desk on SharePoint Overnight

    I love Crow Canyon's IT Help Desk becuase it utilizes the power of Office 365 and SharePoint, a platform you have already invested in. It saves you from building a SharePoint site from scratch. This out-of-the-box helpdesk gets you up and running in just hours to run your IT department, allowing you to easily service employees. It integrates with Microsoft Teams and Chatbots as well.