Plumsail HelpDesk is a helpful tool which helps you to make your customers happy with quick and efficient support. If you’re looking for out-of-box functionality, user-friendly interface and simple set up, that’s it!
Plumsail HelpDesk
| Supported Platforms | SharePoint 2013 SharePoint 2016 SharePoint Online Office 365 |
|---|---|
| Website Url | Visit Link Here |
| Company Name | Plumsail |
| Twitter Account | @plumsail_sp |
| Product / Service Page Url | Visit Link Here |
| Download/Trial or Contact Us Link | Visit Link Here |
| Benefit #1 | Forms Designer is already built in you help desk. Create custom forms is as easy as ABC. |
| Benefit #2 | Provide support everywhere with the help of special web-widget for external sites. Customers don’t need to leave your site anymore as they can submit tickets through the ticket submission form. |
| Benefit #3 | Great abilities for customization. You can customize triggers, tickets views, templates, forms, reports, statuses and the way your HelpDesk looks like. |
| Category | SharePoint Apps, SharePoint Help Desk Software |
| Keywords |
I tried installing the trial product but it produced an error. Checked the KB for solution, I wasn’t the first to report the issue and it hadn’t received a response in over a week to two other trial users so I’m moving on to another product.
Gina, we are really sorry for this issue. As we already mentioned in e-mail to you, bug has been fixed and we hope that you have succeed in installing Plumsail HelpDesk. Thank you for taking our attention to the problem.
Hi
I get this error during install
11:50:24: Error occured during installation.
Microsoft.SharePoint.Client.ServerException: Cannot open “/Helpdesk/HD/pages/Tickets search.aspx”: no such file or folder.
at Plumsail.HelpDesk.Online.Provision.ClientContextExtensions.ExecuteQueryRetry(ClientRuntimeContext clientContext, Int32 retryCount, Int32 delay)
at Plumsail.HelpDesk.Online.Provision.DeployModules.SearchDM.CreateNewNode()
at Plumsail.HelpDesk.Online.Provision.DeployModules.SearchDM.ConfigureSearchNavigation()
at Plumsail.HelpDesk.Online.Provision.DeployModules.SearchDM.DeployInternal(DeploymentResult deploymentResult)
at Plumsail.HelpDesk.Online.Provision.DeployModules.BaseDM.Deploy(DeploymentResult deploymentResult)
at Plumsail.HelpDesk.Online.Provision.Core.DeployManager.DeployModule(Type deployModuleType)
at Plumsail.HelpDesk.Online.Provision.Core.DeployManager.Deploy()
at Plumsail.HelpDesk.Online.Wizard.ViewModel.InstallProgressStepVM.b__23_0()
Hi,
Thank you for the bug report and for contacting us by email. I’m glad it has been resolved quickly via email. The installation has been completed successfully. Feel free to contact our support team ([email protected]) with any additional questions.