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Track, monitor and manage most common actions performed by users in Dynamics 365 with User Adoption Monitor. An effective tool for managers or administrators for monitoring the usage of Dynamics 365.

User Adoption Monitor is available for Dynamics 365 8.2 & above, Dataverse (Power Apps). It supports the following deployment models – On-Premises and Online.

Check this video for more details:


1. Track Actions: Track actions of CRM users including – Create, Read, Delete, Update and Record Open.
2. Track login & Notify Workflow Failure: Get user login details in easy to understand reports and charts. In case the workflow set to track user login fails, then a notification is sent informing the user about the workflow failure.
3. CRM Adoption Tracking: Monitor Dynamics 365 usage of the team members by tracking various web activities performed by them in the CRM manually.
4. Configurable: The monitoring can be configured to the choice of entities and actions, which are preferred or are important to the business processes.
5. Easy for Analysis: Ability to track and store activity stats within Dynamics CRM in a format that is easy to report on using either the OOB Charts or SSRS Reports.
6. Tracking Summaries: Ability to choose the period by which the tracking should be summarized – Daily, Weekly, or Monthly basis.
7. Leaderboard and Performance Dashboards: Easily view the activity breakup and individual user performance across Dynamics 365 CRM through Dashboard visualizations to list out key metrics.
8. Data Completeness: Monitor and ensure the overall completeness of the entity record.
9. Aggregate Tracking: Ability to calculate and track the aggregation value of respective fields across the selected entity in regards to CRM user actions.
10. Target Tracking: Ability to allot and keep a track of the targets assigned to users towards specific entity actions in Dynamics 365 CRM.

Supported Platforms
Microsoft 365
Power Platform
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Benefit #1

Track various actions performed by users across CRM. Monitor user login and logout activities

Benefit #2

Set targets against the specific action performed by CRM users

Benefit #3

Track user Check-in/Check-out details

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